Paysafe Reports Fourth Quarter and Full Year 2023 Results; Provides 2024 Outlook

LONDON--(BUSINESS WIRE)--Paysafe Limited (“Paysafe” or the “Company”) (NYSE: PSFE), a leading payments platform, today announced its financial results for the fourth quarter and full year of 2023.

Fourth Quarter 2023 Financial Highlights
(Metrics compared to fourth quarter of 2022)

Revenue of $414.5 million, increased 8%; increased 6% on a constant currency basis
Total Payment Volume of $35.8 billion¹, increased 8%
Net loss attributable to the Company of $12.1 million, or ($0.20) per diluted share, compared to $33.7 million, or ($0.56) per diluted share
Adjusted net income of $40.9 million, or $0.66 per diluted share, compared to $33.1 million, or $0.54 per diluted share
Adjusted EBITDA of $121.7 million, increased 13%; increased 11% on a constant currency basis
Net leverage²decreased to 5.0x as of December 31, 2023, compared to 5.8x as of December 31, 2022

Full Year 2023 Financial Highlights
(Metrics compared to full year 2022)

Revenue of $1,601.1 million, increased 7%; increased 6% on a constant currency basis
Total Payment Volume of $140.2 billion¹, increased 8%
Net loss attributable to the Company of $20.3 million, or ($0.33) per diluted share, compared to $1,862.7 million, or ($30.78) per diluted share
Adjusted net income of $143.9 million, or $2.33 per diluted share, compared to $137.0 million, or $2.25 per diluted share
Adjusted EBITDA of $458.7 million, increased 12%; increased 11% on a constant currency basis

Bruce Lowthers, CEO of Paysafe, commented: “We closed out 2023 strong with 8% revenue growth in Q4 and full year growth of 7%, reflecting our best year since coming public. We have undergone significant operating changes during this past year which has allowed us to deliver on the commitments that we set last March, driving revenue growth, Adjusted EBITDA expansion and a reduction in our net debt leverage ratio. Our team is excited about the opportunities ahead, and we look forward to building on this momentum in 2024 by investing in profitable growth, positioning us well for 2025 and beyond.”

Recent Strategic and Operational Highlights

Announced investment plans to expand Paysafe's go-to-market capabilities to support growth in target verticals, while enhancing client experience and operational efficiency
Paysafe ranked 2nd in the J.D. Power 2024 U.S. Merchant Services Satisfaction Study^SM, outperforming the industry average for all study dimensions
Published Paysafe research highlighting a shift in how consumers plan to allocate disposable income, with 42% of survey respondents planning to prioritize spending on experiences over possessions
Improved consumer engagement and satisfaction, while reducing the rate of customer service contacts through enhancements to self-service, automation and next-gen customer service tools
Integrated Visa Network Tokens, adding an additional layer of protection for cardholders
Paysafe is now processing iGaming payments in 32 U.S. states and territories, adding seven new states in 2023, including the launch of Florida in Q4

(1)

Excludes embedded wallet related volumes of $0.2 billion and $9.2 billion in the fourth quarter of 2023 and 2022, respectively. Excludes embedded wallet related volumes of $20.5 billion and $37.5 billion in the full year 2023 and 2022, respectively.

(2)

Paysafe defines net leverage as the calculation of net debt (total debt less cash and cash equivalents) divided by the sum of the last twelve months (LTM) of Adjusted EBITDA. For the period ending December 31, 2023, total debt was $2,501.8 million and cash and cash equivalents was $202.3 million, and LTM Adjusted EBITDA was $458.7 million. For the period ending December 31, 2022, total debt was $2,643.5 million and cash and equivalents was $260.2 million, and LTM Adjusted EBITDA was $410.0 million.

Fourth Quarter and Full Year 2023 Summary of Consolidated Results

	Three Months Ended						Year Ended
	December 31,						December 31,
($ in thousands) (unaudited)	2023			2022			2023			2022
Revenue	$	414,541		$	383,568		$	1,601,138		$	1,496,137
Gross Profit (excluding depreciation and amortization)	$	240,959		$	227,443		$	937,926		$	882,112
Net loss attributable to the Company	$	(12,129	)	$	(33,711	)	$	(20,251	)	$	(1,862,655	)

Adjusted EBITDA	$	121,741		$	107,561		$	458,663		$	409,951
Adjusted net income attributable to the Company	$	40,862		$	33,089		$	143,888		$	137,043

Fourth Quarter 2023 Results

Total revenue for the fourth quarter of 2023 was $414.5 million, an increase of 8%, compared to $383.6 million in the prior year period, reflecting 8% growth in total payment volume. Excluding an $8.6 million favorable impact from changes in foreign exchange rates, total revenue increased 6%. Revenue from the Merchant Solutions segment increased 9%, led by double-digit growth from e-commerce solutions. Revenue from the Digital Wallets segment increased 8% on a reported basis and 3% on a constant currency basis, as a decline from eCash solutions was more than offset by double-digit growth from classic digital wallets, partly reflecting the Company's initiatives to increase consumer engagement and merchant checkout conversion rates. Growth from the Digital Wallets segment was also supported by new product features and interest revenue on consumer deposits.

Net loss attributable to the Company for the fourth quarter was $12.1 million, compared to $33.7 million in the prior year period. The decrease in net loss primarily reflects growth in operating income, including a decrease in share-based compensation expense, partly offset by an increase in tax expense.

Adjusted net income for the fourth quarter increased 23% to $40.9 million, compared to $33.1 million in the prior year period as strong growth in Adjusted EBITDA more than offset higher depreciation and amortization expense, excluding the amortization of acquired intangibles.

Adjusted EBITDA for the fourth quarter was $121.7 million, an increase of 13%, compared to $107.6 million in the prior year period. Excluding a $2.6 million favorable impact from changes in foreign exchange rates, Adjusted EBITDA increased 11% compared to the prior year period, primarily reflecting revenue growth, operating leverage and lower credit losses.

Fourth quarter operating cash flow was $61.6 million, compared to $64.1 million in the prior year period. Unlevered free cash flow was $89.6 million, compared to $99.9 million in the prior year period, which was mainly driven by movements in working capital.

Full Year 2023 Results

Total revenue for the full year 2023 was $1,601.1 million, an increase of 7%, compared to $1,496.1 million in the prior year. Excluding a $16.3 million favorable impact from changes in foreign exchange rates, total revenue increased 6% compared to the prior year. Revenue from the Merchant Solutions segment increased 7%. Revenue from the Digital Wallets segment increased 7% on a reported basis and 5% on a constant currency basis. Growth drivers for the full year 2023 were consistent with those in the fourth quarter of 2023, driven by Paysafe's e-commerce solutions and classic digital wallets, including the benefit of interest revenue earned on consumer deposits, coupled with continued growth and resilience in the U.S. SMB market.

Net loss attributable to the Company for the full year 2023 was $20.3 million, compared to $1,862.7 million in the prior year. The decrease in net loss was largely attributable to non-cash charges related to the impairment of goodwill and intangibles recognized in 2022, as well as a decrease in restructuring expense, partly offset by the recognition of income tax expense in 2023, compared to an income tax benefit in 2022, as well as a decrease in other income.

Adjusted EBITDA for the full year 2023 was $458.7 million, an increase of 12%, compared to $410.0 million in the prior year. Excluding an $5.6 million favorable impact from changes in foreign exchange rates, Adjusted EBITDA increased 11%, primarily reflecting revenue growth, operating leverage and lower credit losses.

Adjusted net income for the full year 2023 increased 5% to $143.9 million, compared to $137.0 million in the prior year. The increase in adjusted net income was largely attributable to the same factors that contributed to growth in Adjusted EBITDA, partly offset by an increase in depreciation and amortization expense, excluding the amortization of acquired intangibles, and an increase in interest expense.

Operating cash flow for 2023 was $234.0 million, compared to $237.2 million in the prior year. Unlevered free cash flow increased to $318.3 million, compared to $295.8 million in the prior year due to movements in working capital, partly offset by an increase in capital expenditures.

Balance Sheet

As of December 31, 2023, total cash and cash equivalents were $202.3 million, total debt was $2.5 billion and net debt was $2.3 billion. Compared to December 31, 2022, total debt decreased by $141.6 million, reflecting net repayments of $174.3 million as well as movement in foreign exchange rates.

Summary of Segment Results

	Three Months Ended									Year Ended
	December 31,						YoY			December 31,						YoY
($ in thousands) (unaudited)	2023			2022			change			2023			2022			change
Revenue:
Merchant Solutions	$	227,280		$	208,505			9	%	$	878,346		$	817,353			7	%
Digital Wallets	$	191,287		$	177,141			8	%	$	734,669		$	686,165			7	%
Intersegment	$	(4,026	)	$	(2,078	)		94	%	$	(11,877	)	$	(7,381	)		61	%
Total Revenue	$	414,541		$	383,568			8	%	$	1,601,138		$	1,496,137			7	%

Adjusted EBITDA:
Merchant Solutions	$	56,582		$	51,022			11	%	$	222,154		$	200,304			11	%
Digital Wallets	$	82,356		$	77,127			7	%	$	318,706		$	289,413			10	%
Corporate	$	(17,197	)	$	(20,588	)		16	%	$	(82,197	)	$	(79,766	)		-3	%
Total Adjusted EBITDA	$	121,741		$	107,561			13	%	$	458,663		$	409,951			12	%

Full Year 2024 Financial Guidance

($ in millions) (unaudited)		Full Year 2024
Revenue		$1,688 - $1,712
Adjusted EBITDA		$473 - $488

Webcast and Conference Call

Paysafe will host a live webcast to discuss the results today at 8:30 a.m. (ET). The webcast and supplemental information can be accessed on the investor relations section of the Paysafe website at ir.paysafe.com. An archive will be available after the conclusion of the live event and will remain available via the same link for one year.

Time	Thursday, March 7 2024, at 8:30 a.m. ET
Webcast	Go to the Investor Relations section of the Paysafe website to listen and view slides
Dial in	877-407-3037 (U.S. toll-free); 215-268-9852 (International)

About Paysafe

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

Forward-looking Statements

This press release includes “forward-looking statements” within the meaning of U.S. federal securities laws. These forward-looking statements are provided for illustrative purposes only and are not intended to serve as, and must not be relied on by any investor as, a guarantee, an assurance, a prediction or a definitive statement of fact or probability. Paysafe Limited’s (“Paysafe,” “PSFE,” the “Company,” “we,” “us,” or “our”) actual results may differ from their expectations, estimates, and projections and, consequently, you should not rely on these forward-looking statements as predictions of future events. Words such as “anticipate,” “appear,” “approximate,” “believe,” “budget,” “continue,” “could,” “estimate,” “expect,” “forecast,” “foresee,” “guidance,” “intends,” “likely,” “may,” “might,” “plan,” “possible,” “potential,” “predict,” “project,” “seek,” “should,” "will," “would” and variations of such words and similar expressions (or the negative version of such words or expressions) may identify forward-looking statements, but the absence of these words does not mean that a statement is not forward-looking. These forward-looking statements include, without limitation, Paysafe’s expectations with respect to future performance.

These forward-looking statements involve significant risks, uncertainties, and events that may cause the actual results to differ materially, and potentially adversely, from those expressed or implied in the forward-looking statements. While the Company believes its assumptions concerning future events are reasonable, a number of factors could cause actual results to differ materially from those projected, including, but not limited to: cyberattacks and security vulnerabilities; complying with and changes in money laundering regulations, financial services regulations, cryptocurrency regulations, consumer and business privacy and data use regulations or other regulations in Bermuda, the UK, Ireland, Switzerland, the United States, Canada and elsewhere; risks related to our focus on specialized and high-risk verticals; geopolitical events and the economic and other impacts of such geopolitical events and the responses of governments around the world; acts of war and terrorism; the effects of global economic uncertainties, including inflationary pressure and rising interest rates, on consumer and business spending; risks associated with foreign currency exchange rate fluctuations; changes in our relationships with banks, payment card networks, issuers and financial institutions; risk related to processing online payments for merchants and customers engaged in the online gambling and foreign exchange trading sectors; risks related to becoming an unwitting party to fraud or being deemed to be handling proceeds resulting from the criminal activity by customers; the effects of chargebacks, merchant insolvency and consumer deposit settlement risk; changes to our continued financial institution sponsorships; failure to hold, safeguard or account accurately for merchant or customer funds; risks related to the availability, integrity and security of internal and external IT transaction processing systems and services; our ability to manage regulatory and litigation risks, and the outcome of legal and regulatory proceedings; failure of fourth parties to comply with contractual obligations; changes and compliance with payment card network operating rules; substantial and increasingly intense competition worldwide in the global payments industry; risks related to developing and maintaining effective internal controls over financial reporting; managing our growth effectively, including growing our revenue pipeline; any difficulties maintaining a strong and trusted brand; keeping pace with rapid technological developments; risks associated with the significant influence of our principal shareholders; the effect of regional epidemics or a global pandemic on our business; and other factors included in the “Risk Factors” in our Form 20-F and in other filings we make with the SEC, which are available at https://www.sec.gov. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made.

The Company expressly disclaims any obligations or undertaking to release publicly any updates or revisions to any forward-looking statements contained herein to reflect any change in their expectations with respect thereto or any change in events.

Paysafe Limited Condensed Consolidated Balance Sheets (unaudited)

($ in thousands)	December 31, 2023		December 31, 2022
Assets
Current assets
Cash and cash equivalents	$	202,322	$	260,219
Customer accounts and other restricted cash		1,295,947		1,866,976
Accounts receivable, net of allowance for credit losses of $5,240 and $10,558, respectively		162,081		159,324
Settlement receivables, net of allowance for credit losses of $5,197 and $5,398, respectively		171,224		147,774
Prepaid expenses and other current assets		74,919		60,810
Total current assets		1,906,493		2,495,103
Deferred tax assets		77,273		104,538
Property, plant and equipment, net		17,213		11,947
Operating lease right-of-use assets		22,120		35,509
Derivative asset		10,427		17,321
Intangible assets, net		1,163,935		1,291,458
Goodwill		2,023,402		1,999,132
Other assets – non-current		6,838		2,048
Total non-current assets		3,321,208		3,461,953
Total assets	$	5,227,701	$	5,957,056

Liabilities and equity
Current liabilities
Accounts payable and other liabilities	$	202,699	$	241,529
Short-term debt		10,190		10,190
Funds payable and amounts due to customers		1,477,017		1,997,867
Operating lease liabilities – current		8,233		7,953
Income taxes payable		—		11,325
Contingent and deferred consideration payable – current		11,828		18,171
Liability for share-based compensation – current		2,701		11,400
Total current liabilities		1,712,668		2,298,435
Non-current debt		2,491,643		2,633,269
Operating lease liabilities – non-current		16,963		29,913
Deferred tax liabilities		111,705		118,791
Warrant liabilities		1,423		3,094
Liability for share-based compensation – non-current		3,108		4,942
Contingent and deferred consideration payable – non-current		6,878		8,975
Other liabilities – non-current		—		—
Total non-current liabilities		2,631,720		2,798,984
Total liabilities		4,344,388		5,097,419
Commitments and contingent liabilities
Total shareholders' equity		883,313		859,637
Total liabilities and shareholders' equity	$	5,227,701	$	5,957,056

Paysafe Limited Condensed Consolidated Statements of Operations (unaudited)

	Three Months Ended						Year Ended
	December 31,						December 31,
($ in thousands)	2023			2022			2023			2022
Revenue	$	414,541		$	383,568		$	1,601,138		$	1,496,137
Cost of services (excluding depreciation and amortization)		173,582			156,125			663,212			614,025
Selling, general and administrative		125,030			136,988			508,136			534,515
Depreciation and amortization		66,387			67,723			263,433			266,819
Impairment expense on goodwill and intangible assets		979			1,000			1,254			1,887,223
Restructuring and other costs		1,896			3,496			6,061			64,132
Loss on disposal of subsidiary and other assets, net		386			—			386			1,359
Operating income / (loss)		46,281			18,236			158,656			(1,871,936	)
Other (expense) / income, net		(6,503	)		(14,085	)		13,081			83,778
Interest expense, net		(38,509	)		(37,615	)		(151,148	)		(126,628	)
Income / (loss) before taxes		1,269			(33,464	)		20,589			(1,914,786	)
Income tax expense / (benefit)		13,398			247			40,840			(52,502	)
Net loss	$	(12,129	)	$	(33,711	)	$	(20,251	)	$	(1,862,284	)
Less: net income attributable to non-controlling interest		—			—			—			371
Net loss attributable to the Company	$	(12,129	)	$	(33,711	)	$	(20,251	)	$	(1,862,655	)

Net loss per share attributable to the Company – basic	$	(0.20	)	$	(0.56	)	$	(0.33	)	$	(30.78	)
Net loss per share attributable to the Company – diluted	$	(0.20	)	$	(0.56	)	$	(0.33	)	$	(30.78	)

Net loss	$	(12,129	)	$	(33,711	)	$	(20,251	)	$	(1,862,284	)
Other comprehensive income / (loss), net of tax of $0:
Gain / (loss) on foreign currency translation		12,805			21,409			14,330			(34,251	)
Total comprehensive gain / (loss)	$	676		$	(12,302	)	$	(5,921	)	$	(1,896,535	)
Less: comprehensive income attributable to non-controlling interest		—			0			—			371
Total comprehensive gain / (loss) attributable to the Company	$	676		$	(12,302	)	$	(5,921	)	$	(1,896,906	)

Paysafe Limited Consolidated Net (loss) / income per share attributable to the Company

	Three Months Ended						Year Ended
	December 31,						December 31,
	2023			2022			2023			2022
Numerator ($ in thousands)
Net loss attributable to the Company - basic	$	(12,129	)	$	(33,711	)	$	(20,251	)	$	(1,862,655	)
Net loss attributable to the Company - diluted	$	(12,129	)	$	(33,711	)	$	(20,251	)	$	(1,862,655	)
Denominator (in millions)
Weighted average shares – basic		61.7			60.7			61.4			60.5
Weighted average shares – diluted		61.7			60.7			61.4			60.5
Net loss per share attributable to the Company
Basic	$	(0.20	)	$	(0.56	)	$	(0.33	)	$	(30.78	)
Diluted	$	(0.20	)	$	(0.56	)	$	(0.33	)	$	(30.78	)

Paysafe Limited Condensed Consolidated Statements of Cash Flow (unaudited)

	Year Ended
	December 31,
($ in thousands)	2023			2022 ⁽¹⁾
Cash flows from operating activities
Net loss	$	(20,251	)	$	(1,862,284	)
Adjustments for non-cash items:
Depreciation and amortization		264,145			266,819
Unrealized foreign exchange loss / (gain)		411			(44,157	)
Deferred tax expense / (benefit)		19,692			(82,876	)
Interest expense, net		(2,642	)		24,394
Share-based compensation		28,873			62,354
Other income, net		(20,515	)		(45,489	)
Impairment expense on goodwill and intangible assets		1,254			1,887,223
Allowance for credit losses and other		21,186			35,541
Loss on disposal of subsidiary and other assets, net		386			1,359
Non-cash lease expense		8,937			7,034
Movements in working capital:
Accounts receivable, net		(18,813	)		(34,224	)
Prepaid expenses, other current assets, and related party receivables		6,953			(13,085	)
Accounts payable, other liabilities, and related party payables		(32,974	)		17,400
Income tax (receivable) / payable		(22,620	)		17,192
Net cash flows from operating activities		234,022			237,201
Cash flows in investing activities
Purchase of property, plant & equipment		(12,849	)		(4,543	)
Purchase of merchant portfolios		(30,735	)		(56,438	)
Other intangible asset expenditures		(89,319	)		(89,065	)
Acquisition of business, net of cash acquired		—			(424,722	)
Net cash outflow on disposal of subsidiary		—			(826	)
Receipts under derivative financial instruments		10,208			—
Cash outflow for merchant reserves		(24,400	)
Cash inflow from merchant reserves		12,200			—
Other investing activities, net		(342	)		—
Net cash flows used in investing activities		(135,237	)		(575,594	)
Cash flows from financing activities
Cash settled equity awards		(484	)		(990	)
Repurchases of shares withheld for taxes		(8,467	)		(6,937	)
Proceeds from exercise of warrants		5			3
Settlement funds - merchants and customers, net		(588,151	)		686,877
Repurchase of borrowings		(167,424	)		(45,511	)
Proceeds from loans and borrowings		125,597			120,669
Repayments of loans and borrowings		(121,724	)		(148,919	)
Payment of debt issuance costs		—			(6,781	)
Proceeds under line of credit		900,000			796,600
Repayments under line of credit		(900,000	)		(771,600	)
Receipts under derivative financial instruments, net		—			137
Contingent consideration received		300			2,621
Contingent and deferred consideration paid		(10,680	)		(19,834	)
Net cash flows (used in) / provided by financing activities		(771,028	)		606,335
Effect of foreign exchange rate changes		43,317			(112,465	)
(Decrease) / increase in cash and cash equivalents, including customer accounts and other restricted cash during the period	$	(628,926	)	$	155,477
Cash and cash equivalents, including customer accounts and other restricted cash at beginning of the period		2,127,195			1,971,718
Cash and cash equivalents at end of the period, including customer accounts and other restricted cash	$	1,498,269		$	2,127,195

Contacts

Media
Crystal Wright
Paysafe
crystal.wright@paysafe.com
+1 (904) 328-7740

Investors
Kirsten Nielsen
Paysafe
+1 (646) 901-3140
kirsten.nielsen@paysafe.com

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